Item: Ascentis (discontinued)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Ascentis for HR and Payroll. We utilize the Employee Self-Service Portal throughout the organization. This helps all forms be completed in the same way for everyone and follows the same flow to ensure updates are made and there is a trail of supporting documentation.

Pros and Cons

Streamline HR changes.
2 step approval process between HR and Payroll for those changes.
Support for those items you need assistance with and a payroll specialist that can walk you through those items step by step.

When submitting changes, an effective date is entered. It would be great, even if approved, those changes do not affect anything until the actual entered effective date.
Sometimes the 2 step process of reaching a payroll specialist when you call in seems a little overboard. I understand that payroll specialists are probably very busy, but using the person that answers the phone as just a middle man is sometimes very inconvenient.
I am looking forward to when the Instawriter process updates and you are able to create forms and such. Simplifying the reporting process and making it more user-friendly would be great.

Return on Investment

Being able to print off-cycle checks instantly and complete all reporting and tracking within the system is much better than manual calculations that cost more and risk more error.
Overall, the cost of using Ascentis vs. doing everything ourselves manually saves us money.

Support Rating

Every time I call in for assistance, I am greeted with kindness and patience. In being new to this product and position with this company, I have many questions and want to understand why we are doing something a certain way. Support at Ascentis is always kind to explain why and how we are doing what we are doing.

Key Insights

Do you think Ascentis (discontinued) delivers good value for the price?

Yes

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ascentis (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Ascentis (discontinued) again?

Yes

Other Software Used

QuickBooksPOS, Microsoft 365 (formerly Office 365)

Usability

Overall, the process runs smoothly and easily. There are only a few minor details I have ran into that I would see if an adjustment could possibly be made. On my end, those things can manually have a process to make them work as I need.

Likelihood to Recommend

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.

New User w/ Honest Feedback

Overall Satisfaction with Ascentis