Not what is normally expected
March 09, 2018

Not what is normally expected

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

Everyone in customer service is extremely personable and wants to help, but many times you do not get full answers to your questions. They think they are giving you everything, and then you run into issues after they have told you how to set up the system. Frustrating. I believe they have a small staff and sometimes they are impossible to reach. The exception is the TMS staff. They are always responsive and really understand the product.
Ascentis is being used by the entire corporation.

Pros

  • Ascentis allows us to use the TMS system to do medical competencies
  • TMS customer service is very supportive
  • Pays accurately

Cons

  • Needs to be completely Web Based
  • Need single sign on
  • HR and Payroll need to be completely integrated
  • Reporting needs to be more robust.
  • May answers that you get from Ascentic are not full answers and points you in the wrong directions
  • it has been a lot more work than expected, and having a non integrated system is very difficult.
Personally, I have used Peoplesoft, UltiPro, SAP. I did not choose Ascentis HR, and when put up against the previously mentioned it does not stack up.
As stated previously, The TMS support has been wonderful
Cannot stress more that an integrated system is needed. They are working toward getting information on the web, but right now it is necessary to sign on to their platform to use the system. Sign on to payroll separately. Movement between HR and payroll is not always what is expected. Very bulky. Ascentis also does not have the bells and whistles that other HR/Payroll systems have.

Ascentis (discontinued) Feature Ratings

2.7
Employee demographic data
4
Employment history
2
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
2
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
3
5.7
Pay calculation
6
Support for external payroll vendors
5
Benefit plan administration
6
Direct deposit files
8
Salary revision and increment management
3
Reimbursement management
6
2.7
Approval workflow
4
Balance details
3
Annual carry-forward and encashment
1
3.0
View and generate pay and benefit information
4
Update personal information
4
View job history
2
View company policy documentation
2
3.0
Tracking of all physical assets
3
2.7
Report builder
3
Pre-built reports
4
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
5.2
Performance plans
5
Performance improvement plans
3
Review status tracking
7
Review reminders
6
Multiple review frequency
5
1.0
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
3.0
New hire portal
3
Manager tracking tools
3
6.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
6
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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