A User-Friendly Product
May 07, 2018
A User-Friendly Product
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
I am new to the company and use it for onboarding new hires and any changes, terminations during the course of an employee's tenure with the company. I have managed an Open Enrollment process using Ascentis and run reports for ACA, EEO-1 purposes as well.
- Ascentis provides well-designed webinars that highlight key, critical information in order to fully utilize the software.
- The HR Support line is very helpful. The representatives are well-trained and have excellent customer service skills.
- The software itself is user-friendly and, in general, intuitive.
- Although the training provided is well-designed, all of it is webinar-based. A few remote classes with a "live" instructor would be helpful for those of us that are fairly efficient online, however, still appreciate interaction with a human.
- When Ascentis is trying to assist with selling additional features to an existing client, a more high-touch, less aggressive approach is appreciated.
- I have had some issues with different passwords for different features. Sometimes confusing.
- I am a fairly new employee. I've been here 9 months, so cannot comment on this at this time.
Ascentis was already in place when I joined the company 9 months ago.