A User-Friendly Product
May 07, 2018

A User-Friendly Product

Monica Loncich, SHRM-SCP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

I am new to the company and use it for onboarding new hires and any changes, terminations during the course of an employee's tenure with the company. I have managed an Open Enrollment process using Ascentis and run reports for ACA, EEO-1 purposes as well.

Pros

  • Ascentis provides well-designed webinars that highlight key, critical information in order to fully utilize the software.
  • The HR Support line is very helpful. The representatives are well-trained and have excellent customer service skills.
  • The software itself is user-friendly and, in general, intuitive.

Cons

  • Although the training provided is well-designed, all of it is webinar-based. A few remote classes with a "live" instructor would be helpful for those of us that are fairly efficient online, however, still appreciate interaction with a human.
  • When Ascentis is trying to assist with selling additional features to an existing client, a more high-touch, less aggressive approach is appreciated.
  • I have had some issues with different passwords for different features. Sometimes confusing.
  • I am a fairly new employee. I've been here 9 months, so cannot comment on this at this time.
Ascentis was already in place when I joined the company 9 months ago.
The representatives are very well trained and are very responsive.
Cannot think of anything.

Ascentis (discontinued) Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Support for external payroll vendors
8
Direct deposit files
Not Rated
Salary revision and increment management
8
Reimbursement management
Not Rated
Leave and Attendance Management ()
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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