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Ascentis HR - It just works!
Updated August 30, 2021

Ascentis HR - It just works!

iain Stephen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis

Ascentis HR is used by the entire organization. We use it to allow employees to request time off and to track HR for all staff. Our paramedics, unfortunately, do NOT use the time off features as the scheduling system in use for them is outside of Ascentis, but all other staff use self-service.
  • Employee Self Service is excellent
  • Notes, attachments to employee records are easy to use
  • Management self service is also well thought out, although we would like to see managers included in their own team calendar views.
  • We looked at the scheduling system available from Ascentis - in depth - it was almost what we needed for our paramedics, but not quite (NovaTime) - it would be great to move in that direction in the future.
  • A way to connect leave calendars to MS Outlook would be a wonderful tool.
  • The need to use remote desktop to get to Employee Manager and Setup Manager is cumbersome - people forget their passwords frequently - it would be nice to see Ascentis move toward web-based functionality for the entire thing.
  • Self Service for employees
  • Web-based - no client installation required
  • Logical setup - carryover and other rules are simple and straight forward.
  • It projects a level of professionalism to staff and third parties. Many of our 'sister-agencies' do not have HR software at all.
  • As stated - we were excited about the idea of scheduling through NovaTime but it became a costly venture to customize - and there were a lot of grey promises on both sides.
The employee self-service is the key strength to Ascentis - staff like it - and use it.
The employee manager is also strong - and the setup just works once it is done.

Do you think Ascentis (discontinued) delivers good value for the price?

Yes

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Ascentis (discontinued) go as expected?

Yes

Would you buy Ascentis (discontinued) again?

Yes

Ascentis is well suited for salaried, full-time staff on a regular schedule. The web-based employee self-service is very strong.

We do not find the payroll function to be well suited to our needs - and as mentioned previously, the NovaTime scheduling system could not be customized to work for us without spending upwards of $20K US.

Ascentis (discontinued) Feature Ratings

7.5
Employee demographic data
7
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
8.0
View and generate pay and benefit information
Not Rated
Update personal information
9
View job history
9
View company policy documentation
7
Employee recognition
7
Asset Management ()
Not Rated
7.0
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
1.5
New hire portal
2
Manager tracking tools
1
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Ascentis Support

Ascentis support usually responds to email in a timely manner - sometimes a quick phone call helps speed things up. Overall quite pleased with their support, although for the most part it is simply password resets for the RDP users.
We hope to see a full web-based employee manager function soon.
I don't think we have had a time when we needed exceptional support from Ascentis - certainly not since we moved to the hosted version which no longer required updating a local server version in our LAN room. I am sure if we need them, they will be there for us.