My experience with AskNicely
April 05, 2018

My experience with AskNicely

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AskNicely

We use it to collate the responses of the customers on how they find the experience in our offline stores and web stores. It is mainly used by Customer Service department, but the other departments like sales and analysis will sometimes use it as a feedback to improve the overall experience of the website and business processes.
  • Easily Integrated with Salesforce.
  • As we are using Salesforce as CRM, it is one of the easiest application to integrate. We just have to create reports and limit the date when the customer account is created.
  • Can be used to generate reviews.
  • Love how after collating feedback, we can easily set it in such a way that it helps to generate reviews online to give the company more awareness as a whole.
  • Easy to use
  • The set-up is pretty straightforward and easy, surveys can be customized to the specific target groups.
  • Statistics can be clearer and easier to understand. Eg. When we ask customers about which areas we can improve, the stats are not the easiest to understand.
  • Allows us to improve our customer service experience
  • Helps us in some of our sales tactics and promotion bundles
It's perfect for small-medium enterprise. One of the most affordable and value-for-money application to use.

AskNicely Feature Ratings

Survey templates
10
Themes
9
Custom logo/branding
9
Changes to live survey
10
Question design help
9
Survey logic flexibility
10
Response tracking
9
Data export
8
Standard reports
8
Custom reports
8
Analytics
8
Respondent restrictions
8
Access controls
8
Compliance
8