AskNicely is a game changer!
March 28, 2018
AskNicely is a game changer!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
We use AskNicely across the entire organization to periodically see how our software offerings are working for our clients. It is a non-intrusive way to have our customers provide feedback with no pressure. It has allowed us to work with clients who may have been having issues and did not want to contact us, better understand our client needs and release new features based on client feedback and help us find clients who could provide testimonials for our services.
- AskNicely allows you to customize your message and questions to your customers so you can determine what areas may need improvement or praise.
- The AskNicely dashboard and historical tracking is a great way for us to measure our performance of how we handle unexpected technical issues that might impact our clients.
- AskNicely is easy for the client to quickly provide feedback without taking too much of their time.
- More template customization.
- Ability to deactivate single users/not all users.
- Ability to "bucket" scores to easily track scores like 1-3, 4-7, 8-10.
- It allowed us to find a client who was unhappy and invite them in to meet and save the relationship and revenue.
- We can quickly find upsell potential in clients from positive feedback.
- Our support team has been able to determine who might need further product training from feedback about features needed.