Used as a Customer Experience Tool
April 24, 2018

Used as a Customer Experience Tool

Isobel Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AskNicely

AskNicely is used to monitor customer experience so they can give us constructive feedback. As a start-up company, this is invaluable to us.
  • Help get a broad understanding of what our customers are enjoying/not enjoying
  • Gives us the opportunity to talk (and hopefully solve) any problems our customers are having
  • Allow us to gain constructive feedback to help us develop and grow
  • Can be quite a difficult site to navigate at first, but once you have used it for a while it is easy to use.
  • It helps pinpoint issues and means we can reach out to unhappy customers to help turn them around before they head to social media to avoid damaging reputation
I have used Trustpilot as a customer but as an employee, I have only used AskNicely.
I think it is a great tool to monitor customer and partner experience. It gives you the chance to get a broad range of unbiased opinion from users and can highlight issues and strengths to help a business grow.

AskNicely Feature Ratings

Survey templates
9
Themes
8
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
10
Access controls
Not Rated
Compliance
10