Overall Satisfaction with AskNicely
AskNicely is used to monitor customer experience so they can give us constructive feedback. As a start-up company, this is invaluable to us.
- Help get a broad understanding of what our customers are enjoying/not enjoying
- Gives us the opportunity to talk (and hopefully solve) any problems our customers are having
- Allow us to gain constructive feedback to help us develop and grow
- Can be quite a difficult site to navigate at first, but once you have used it for a while it is easy to use.
- It helps pinpoint issues and means we can reach out to unhappy customers to help turn them around before they head to social media to avoid damaging reputation
I have used Trustpilot as a customer but as an employee, I have only used AskNicely.