AskNicely is working well
April 24, 2018

AskNicely is working well

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AskNicely

We are using it across the organization. We needed a tool to track NPS score for our platform users and wanted those results to be shared across teams in Salesforce. It has been very useful in providing an easy tool to schedule an automatic cadence of requests and get those responses directly in Salesforce. We have been pleased with the ease of use.
  • Easy setup
  • Strong Salesforce Integration
  • Great Dashboard for reporting
  • Allow for multiple cadences for different groups of users
  • A bit more flexibility for scheduling
  • Has helped us understand our NPS score amongst various users very well
AskNicely does a great job of making NPS survey sending easy. You don't have to set up Salesforce email templates or workflows to schedule to sending. This has been really useful in terms of getting up and running quickly.
Great NPS tool if that is what your organization is most interested in capturing. Not a general survey tool.

AskNicely Feature Ratings

Survey templates
9
Themes
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
10
Question design help
Not Rated
Multiple question types
Not Rated
Response tracking
10
Data export
7
Standard reports
9
Custom reports
8
Analytics
8
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated