Overall Satisfaction with AskNicely
We use AskNicely in Sales, Sales Support, and Marketing. It gives us a great amount of insight into our customers. We are able to segment the responses in order to see what needs to be fixed and what we need to continue to do.
- The interface is simple and intuitive.
- AskNicely is always pushing through little improvements like auto-reply by score or the new TV app.
- Simple to set up and get started.
- When we signed up, AskNicely said they were working on an API to MS Dynamics CRM. We have been on board for 18 months, but there is no API as of yet.
- I would like the ability to correct segments when loaded, as sometimes we have listed accounts incorrectly and had to ask Asknicely to fix it.
- Bill from an American Bank. I have to pay an international bank charge each month as the invoice is coming from NZ.
- We have seen our rate of customer retention grow 3% since starting with AskNicely.