AskNicely Works for Us.
July 09, 2018
AskNicely Works for Us.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
We use AskNicely to [monitor] the NPS score; our NPS score is a KPI that our department is judged on by the management team.
- We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
- AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
- We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
- AskNicley has room for improvement with the different integrations - but I believe that it's work in progress.
- I think most business would benefit from using AskNicley, however, a package priced for smaller companies doesn't seem to be an offer.
- We have never looked at the ROI for us it's more about our customers and feedback from them.