Overall Satisfaction with Aspect EQ Workforce Optimization Suite
We are currently using it for forecasting/staffing models, and as a scheduler.
- Great user interface, easy to maneuver
- The support/help functionality integrated into the application is very easy to use. From every function, overlaying support to website accessibility - very easy for users
- The in depth details you can get from eworkforce, for forecasting you can predict and include so much detail. Makes it extremely simple to build very intricate models
- I'm big on visuals, so I think the color scheme/font could be better - with all the money that went in to this application, a few more dollars could be used to make it look more appealing
- Quick access, instead of launching x y z to get in. If it was easier on click to get in, it would have been great.
- Staffing cost
- Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
- Cross functioning teams, using the tools this application has to help manage different LOB's