TrustRadius
Aspect Workforce Management Review 8 of 8
User Review: "Aspect Workforce Management"
https://www.trustradius.com/call-center-workforce-optimizationAspect Workforce ManagementUnspecified7.720101
Franklin Veach profile photo
February 14, 2014

User Review: "Aspect Workforce Management"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction

Staffing, forecasting and time mangement.
  • Forecasting
  • Scheduling management
  • Trades between agents, needs to be easier to use
  • Faster forecasting
  • More accurate historic data
  • Employee satisfaction
  • IEX
EWFM is a much better tool
Great product, no reason to look around.