Honest review of Atera
March 19, 2020
Honest review of Atera
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Atera was used as our primary RMM software for monitoring and maintenance of client computers and servers, allowing the ability to monitor vital aspects of the systems, manage updates, proactive and reactive running of scripts for maintenance, and remote access.
- Visualization of key data.
- Monitoring of key performance indicators on systems.
- Management of updates.
- Remote access had issues on occasion but normally was easily worked around by restarting services.
- Development: during the tail end of our time with them, development seemed to be focused on less-vital aspects.
- Able to grow the managed services side without huge increases in expense.
- Because of the pricing structure, we are able to install the agent on non-managed systems for remote access as needed.
- Development didn't feel like it was keeping up with requests as they grew.
I'd selected Atera at a point where they were new to the US, and the RMM I was currently using wanted an increase in cost for further growth. I was intrigued by the platform and the cost point was fantastic.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes