Unified IT Management
March 29, 2024

Unified IT Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

In our company me & my team use Atera to remotely monitor & manage our IT infrastructures ,ensuring smooth operation & proactive issue resolutions. This addresses business challenges like optimizing service delivery efficiency with resource allocation as it is ultimately enhancing client satisfaction through timely support including problem solutions, Atera's platform easily do the ticketing - time tracking , client communication, maximizing productivity also profitability & maintaining our client satisfaction.

Pros

  • In my view the PSA module makes it easy for technicians to manage tickets by creating , assigning, tracking them efficiently also It automates ticket routing that will ensuring that client support requests are directed to the right technician based on rules along with the priorities, that smoothes the resolution process from query to completion.
  • I like this feature that is automated patch management. devices stay current with the latest security updates, minimizing vulnerabilities. It schedules deployments during off hours, minimizing disruptions
  • & automatically deploys critical patches across multiple client networks.
  • The platforms real-time monitoring keep a close eye on IT systems, spotting issues like low disk space or high CPU usage promptly. For instance If server disk space becomes critically low IT instantly alerts administrators. alerting them to act proactively & prevent system downtime.

Cons

  • the ability to create custom reports with specific metrics and filters that will be beneficial for MSPs who getting deeper insights into their operations.
  • The interface is bit complex for new users. Simplifying the user interface & giving more intuitive navigation can improve the user experience.
  • The mobile app doesnt have some features and functionalities available in the desktop version.
  • By implementing Atera, we saw a 20% reduction in the time spent on routine IT tasks such as monitoring, patch management, and ticket resolution.
  • After implementing Atera's proactive monitoring & management capabilities, we have got a 30% decrease in client-reported downtime incidents.
  • Our company estimated that consolidating our IT management tools into Atera resulted in annual cost savings of nearby 5K$ to 9k$ due to reduced licensing fees and maintenance costs associated with multiple disparate systems.
It has positive impact which include increased efficiency in remote monitoring & time savings from automated administrative tasks. Conversely poor usability could lead to frustration, decreased productivity & potentially hinder the organization's ability to leverage Atera's full capabilities.
Its integration of RMM, PSA, remote access, billing and reporting into a single platform inline of operations for IT departments, having collaboration and simplifying management. This unified approach enhances efficiency by eliminating the need to switch between multiple tools, among with providing a full view of IT activities and resources. Overall Atera's approach positively impacts both IT departments and organizations as a whole.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

High recommendation for MSPs juggling multiple client IT environments. It has integrated suite of tools simplifies operations, offering seamless remote monitoring , management and ticketing solutions. For SMBs it is invaluable, benefiting from its full monitoring, patch management & remote access features at an affordable price.
Less Recommendation for large enterprises with huge IT infrastructures who has advanced customization also highly regulated industries such as finance, healthcare where Atera lacking in specialized compliance features necessary for strict regulatory adherence.

Atera Feature Ratings

Remote monitoring
8
Network device monitoring
8
Patch Management
10
Policy-based automation
9

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