Item: Atera
Rating: 8
Author: Amirul Khan

Overall Satisfaction with Atera

Use Cases and Deployment Scope

As a big organizations with over four hundred endpoints we have to keep an eye on them on regular basis to maintain trouble-free user experience. Atera helps us to centralize and remotely manage these endpoints thus we don't have to go to desk to desk for IT support. We are able to support our remote workers as well. The ticketing system organizes the tickets according to the priority which helps us to take the necessary actions according to the case.

Pros and Cons

Pros

The deployment is very easy. We just installed the agent software to our endpoints and they were connected to the Atera central dashboard.
Managing endpoints are very user friendly. We can provide almost every necessary support to end user.
The overall UI is very administrator friendly.
Work as a digital inventory.

Cons

Sometimes uninstalling software from the remote endpoints doesn't work properly.
Endpoints can be connect instantly and the good thing is operations like shutdown or restart work pretty quickly but while running script to remote devices, it lags sometimes.
Can't retrieve hardware information's from clone PC but works pretty well in case of brand PC's

Return on Investment

Atera works as a digital inventory which i already said but the perks of having a digital inventory is you don't have to keep track of your office assets one by one. If someone resigns and returns his asset then we can easily mark it and can later assign the asset to the newly hired employee efficiently.
Providing tech support to remote worker is much smoother and increases the productivity.

Usability

Well, we have few remote workers and we can support them through applications like anydesk or TeamViewer but what makes Atera different is that we don't have to keep track of all the anydesk or TeamViewer ID and we can provide necessary tech support from the centralized dashboard like installing necessary windows update or install any software required by the user.

All in One

Well it's quite a useful tool for those organization that has huge number of employees using office assets. These huge number of assets needs to monitored by technical guy like us and that where Atera comes in!

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Likelihood to Recommend

We had hard time maintaining our organizations devices like desktop and laptops inventory but as soon as we deployed Atera agent to our desktops and other devices we were able to retrieve all the necessary information from the centralized dashboard. Remotely accessing our office assets which are located outside HQ also became very easy.

Atera Feature Ratings

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