Excellent team-collaboration and documentation control tool for your business
May 13, 2021

Excellent team-collaboration and documentation control tool for your business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Confluence is being used across all departments of our company: IT, business development, HR. Each of those areas has it's own customised way of dealing with knowledge pages, but at the same time we are able to cross-reference and easily exchange information and details. We are also using a standarised sharing workflow, with the ability to control access on various levels, be it for single staff members, teams, or departments.
  • Integration with JIRA software is crucial for any software department that is also using other tools from Atlassian Suite.
  • Access control via team and team members sharing.
  • Easy control over documentation structure - creating links, embedded documents, folders structure.
  • Documents formatting can be fiddly and problematic. Sometimes we find ourselves in a situation, where we just use basic document formatting to avoid spending extra time trying to get more advanced formatting in place.
  • There is no way of real-time collaboration when editing documents in Confluence. This is a standard feature for Google Drive, and Confluence would heavily benefit of having a similar system in place.
  • General user interface is not exactly the most user-friendly. We had multiple cases of team members complaining about how complicated its interface is, and requesting extra training.
  • Strict access control with team access levels.
  • Integration with other Atlassian Suite software (Jira).
  • Ability to create complex folder structures, and manipulate those structures.
  • Improved quality of the project documentation created for our business
  • Creating documents templates massively decreased the amount of time needed to create standarised documentation files
  • Automatic import of Jira tasks into Confluence, reduced the amount of time needed for Sprint Reviews (this had to be done manually before).
There are complementary and we are in fact using both of them in out organisation. We are using Google Drive for advanced real-time cooperation when creating documents, since Google Drive can handle this in a more streamlined and easier way than Confluence. Still, Confluence has a better performance for creating standardised documents via templates features. Likewise, it is much easier to create complex structures of folders and files, so we are using confluence for that as well. Lastly, Confluence is automatically fetching Jira tasks statuses for our Sprint Reviews, which is also a big advantage over Google Drive.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

With all its limitations, I would recommend using Confluence to pretty much every organisation that requires a tool for advanced documentation control. By default, it is a software for team collaboration, but it can in fact do way more than just that. With just a little extra effort, you can implement integration with your existing Jira instance, implement documents templates, share and collaborate with your colleagues when creating complex documentation pages.

Confluence Feature Ratings

Mobile Access
8
Search
10
Notifications
9
Discussions
7
Internal knowledgebase
10
Versioning
10
Video files
10
Audio files
10
Document collaboration
6
Access control
10
Advanced security features
10
Integrates with Google Drive
9
Device sync
10