Use Atlassian Confluence to scale your work, team, and organization
December 15, 2022

Use Atlassian Confluence to scale your work, team, and organization

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Atlassian Confluence has been a great way for my team and I to organize our ticketing queue, project management, and integration with Salesforce through custom APIs. The problem we were facing was that a lot of work was being done through Slack. We needed a better way to track the work that was being done to ensure SLAs were met and scalability was approachable.
  • Custom APIs with external software (i.e. Slack, Zoom, Salesforce)
  • Customizable with custom fields, values, and calculations
  • An entire suite of products to work in conjunction with our workflow (i.e. Status page)
  • Certain integrations are a bit finicky and/or lag (i.e. Slack integration in particular takes a long time to transfer data from created workflows to appear)
  • There is no auto refresh function so if my team and I are on the same document/ticket, we have to make sure one person refreshes first and then the other (so no one's work gets lost)
  • Custom Integrations/APIs
  • Workflow creation/ticketing management
  • Project management (and the ease of creating new ones)
  • Positive impact - We were able to re-organize our entire ticket management by pushing 100% of the work from Slack into Atlassian Confluence
  • Positive impact - Document collaboration has allowed better cross functional work
  • Negative impact - When Atlassian Confluence is down, there is no "offline" version to continue working without interruption
With Atlassian Confluence, we have an entire suite of products that we can use, customize, and implement workflows with. This was the main driving forces behind why we continue to use Atlassian Confluence. Each product is able to "Speak" to each other without much manual intervention and we were able to scale our team by over 150% simply by integrating workflows, automations, and project management within it

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Well suited: Creating ticketing queues/workflows, integration with existing status pages and/or external software (such as Slack or Salesforce) to ensure information from one place also is sent to the other, and scaling the work of any team so it appeals to growing enterprises Less appropriate: Trying to create alerts that trigger when incidents happen

Confluence Feature Ratings

Task Management
10
Workflow Automation
10
Mobile Access
8
Search
7
Visual planning tools
9
Notifications
9
Discussions
10
Internal knowledgebase
7
Versioning
7
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
7
Integrates with Google Drive
10
Device sync
8