Atlassian Crowd is a great product for small startups.
November 29, 2017
Atlassian Crowd is a great product for small startups.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atlassian Crowd
We used Atlassian Crowd as our primary ticketing system for our production level product. We have tickets filled in that were filed by customers, our internal customers, our QA teams, and our developers. We used these tickets to develop a backlog of bug fixes and new improvements that our dev team can prioritize.
- It is very easy for users to create tickets
- Standing up Atlassian crowd is a breeze
- Not having to manage any hardware infrastructure is great
- We did not get the speed that we needed vs. hosting our own local Atlassian product
- Configuring accounts could have been easier
- I didn't like the process for installing extensions
- We ended up moving off of it pretty quickly
- It helped us realize that we needed to host our own solution
- The product itself was functional but it just didn't suit our scaling needs.
These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.