Great user management and SSO solution for your Atlassian systems
January 16, 2020

Great user management and SSO solution for your Atlassian systems

Patrick Li | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Crowd

We use Atlassian Crowd as the main user management system for all of our Atlassian applications across the organization. It is used to:
  • Manage user accounts.
  • Manage access to integrated Atlassian applications.
  • Provide single sign-on (SSO) across all Atlassian applications.
  • Integrates seamlessly with all Atlassian applications out of the box.
  • Provides Single Sign-On (SSO) capabilities for integrated applications.
  • Support more applications (other than Atlassian applications) out of the box.
  • Support more open standards such as SAML.
  • Centralized user management without the need of an LDAP/AD service.
  • Single Sign-On across applications to reduce users having to remember multiple credentials.
Atlassian Crowd is the better choice for us because of the following:
  • The much lower total cost of ownership.
  • Simpler to set-up and manage.
  • Out of box support for the applications we use.
Atlassian as a company has excellent support for all of their products, ranging from the free support you get as a customer, as well as paid premium support if you have specific SLA requirements. Its ecosystem is also huge with many experienced users able to help and provide tips. As an extra benefit, as a customer, you also get full source code for the product, so you can roll up your sleeves and make changes to the product if you really need to.

Do you think Atlassian Crowd delivers good value for the price?

Yes

Are you happy with Atlassian Crowd's feature set?

Yes

Did Atlassian Crowd live up to sales and marketing promises?

Yes

Did implementation of Atlassian Crowd go as expected?

Yes

Would you buy Atlassian Crowd again?

Yes

If you are using more than one Atlassian product, such as Jira and Confluence, then using Crowd should be an obvious choice for centralized user management and SSO. While it is possible to connect these applications directly with your organization's LDAP such as Microsoft Active Directory (AD), Crowd is often easier to set up and can help reduce dependency on central IT (often the group in charge of organization-wide AD) by decoupling the application from AD, allowing the application owners to have some control over user access without having to add extra burden to central IT admins. The added SSO capability provided by Crowd is also not available with direct AD connectivity.