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Roll up your sleeves and get started!
October 02, 2014

Roll up your sleeves and get started!

Clinton Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

v6.2.6

Overall Satisfaction with Atlassian JIRA

We use JIRA for engineering issue tracking for all our products. From a product management perspective it is the place I always go to find the outstanding issues and to log any issues that I might identify or that our customers may identify. We use it not only for bug tracking but also enhancement requests, escalations and various tasks. Everyone in our organizations knows the brand JIRA for engineering issue tracking, we haven't tried to conceal the underlying technology by giving it some internal system name.
  • It's a great way to segment projects
  • It's a great way to track issues by project
  • It's a great way to capture all the critical attributes of a request being made of engineering
  • The 10mb attachment limitation is sometimes annoying especially if you attach video
  • It would be cool if there was tight(er) and easy (easier) integration with things like Zendesk, SharePoint and Yammer, I am not sure that we have actually invested the effort to do this integration but i am sure if it was easy as flipping a switch it would have been done.
  • Sometimes the application misbehaves, I can't tell if this is infrastructure or what, usually this occurs when I am in a browser other than Chrome
  • I am not aware of a mobile app for it but if there is one that would be cool
  • When it is down (usually for infrastructure changes) we are often quite blind and need it back up as soon as possible
  • Using JIRA sure beats the old method we used to use which was to use spreadsheets and tickets in our CRM system
  • You have the option of dumping project data to a spreadsheet and doing mass maintenance of items
  • You can be a watcher on an issue and get near realtime updates on the status of issues by email
In the past I have used a variety of engineering ticketing systems and project management systems but this one is undoubtedly one of the most flexible and fastest to get going on.
We are very heavily dependent on Atlassian JIRA and have made it an integral part of our engineering and development best practices.
We use Atlassian JIRA for development projects. It seems to work well for us for this. We run around 50 projects at any one time in the system. Users don't typically need any specialized training as it is pretty intuitive to work with. We have it integrated with Active Directory for credential and user management. It would probably be a good idea to determine just how many projects and how many items you can reasonably manage.

Using Atlassian JIRA

120 - Support
Sales Engineering
Product Management
Program Management
Software Development

2 - Database
Web Application
Windows Server
  • Issue Logging
  • Issue tracking
  • Resource burn down rate