Overall Satisfaction
- Integration and API to other software/SAS solutions.
- Reporting Flexibility was a must for us to keep track of incoming work, planned work as well as work in progress.
- Easy to use software.
- Excellent support from AtTask and escalation process was easy to use and receive feedback.
- Easy to understand manuals and training.
- Implementation support was fantastic.
- Reporting was always a complex task and not very user friendly when it came to writing complicated queries (but what is these days, right!). A more easy to understand and use interface for writing complex reports would be a nice feature as I spent moist of my time trying to get the best out of reports that did not function as anticipated. Please also understand that once a report was working, it was a very flexible tool for manipulation and usability of that report such as email, format and configuration.
- Understanding of the user interface sometimes took more time for some users. However the videos for support and training were not that easy to find. A better approach would be to always suggest things dynamically based on what you were doing.
- AtTask in-time provided an Improved understanding of our internal processes.
- AtTask also made us more aware of when projects were over budget and where expenses could either be manipulated, cut back or passed on and charged back.
- ROI was a definite positive after we implemented AtTask as we had never had access to such a powerful tool before.