Overall Satisfaction with Attensity
Attensity is currently used in our Customer Retention department in an effort to gain insight into what our customers are saying. We bring in data from three points of the customers lifecycle: when they join one of our brands, while they are a current customer, and if they leave the brand. It helps us address all kinds of problems, everything from operational/technical issues, strategic issues, and issues that may just be an anomaly. It also helps us gain insight into what our competitors are doing.
- Makes the process of feeding data into the system seamless
- Can crawl the web and collect data from thousands of websites, essentially anywhere your brand is being talked about
- Does a great job of collecting social media data
- User friendly in terms of creating dashboards
- Needs to reduce noise (ie advertisements) from data collected from around the web
- Categorization is tedious and takes an extremely long time, especially with high volumes of data
- Overall, the system runs slowly. Some days it's better than others.
- Increased employee efficiency
- Increase in number of opportunities identified
- Helps understand our customer voice
I hav not used or evaluated any other products.