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Drive 2-Factor Adoption with Authy
October 30, 2019

Drive 2-Factor Adoption with Authy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Twilio Authy

With the introduction of two-factor authentication, our users want a single place to manage their time-based one-time passwords (TOTP) across the entire business. Authy improves on the de facto standard, Google Authentication in a number of ways. First, it offers backup of users TOTP passwords. This means that if you lose your phone (or another mobile device), you can easily recover your one-time passwords. Second, it offers multiple device support, enabling users to access their TOTPs from multiple devices. Finally, it offers a better user interface than Google Authenticator.
  • Time-based one-time password (TOTP) backup - If you lose your phone or another authentication device, Authy keeps an encrypted cloud backup of your TOTPs.
  • Multi-Device Support - Your TOTPs are no longer tied to a single device - Authy supports multiple devices (including Apple Watch!).
  • Excellent User Interface - Authy makes it easy to make sure you're entering the right TOTP for your application.
  • Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
  • Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
  • Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.
  • It helps drive the adoption of multi-factor authentication by making second-factor authentication quick and easy.
  • Decreases the number of times a user spends migrating to a new device from an old one.
  • Enables easy access to second-factors of authentication by offering multi-device support, making multi-factor authentication painless.
Authy beats Google Authenticator in the user interface hands down. Google Authenticator shows all of your authentication codes in a list, making it hard to choose the right code to enter. Instead, Authy offers iconic representations of all of your apps, and lets you quickly tap on the one you one - confirming you have the right code. Authy also offers cloud backup and easy device migration. Finally, Authy offers multi-device support. Google Authenticator offers none of the above. Authy wins hands down.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

I wasn't involved with the implementation phase

Would you buy Twilio again?

Yes

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.

Twilio Authy Support

I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.