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Autoklose: Beats them all! Love this tool.
Updated September 03, 2021

Autoklose: Beats them all! Love this tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Autoklose

We utilize this tool to send out communications on behalf of our Sales Team.
  • Comes from the user's email account.
  • Comes from our server, not a third party server.
  • Act MGR can view replies.
  • The alias feature they are currently developing.
  • The ability to organize the alias campaigns by email in addition to campaign.
  • Would like to see automatic logging of emails to the user & manufacturer in Repfabric from Autoklose campaigns.
  • We are still waiting for the alias feature to be ready to fully use the tool.
  • At this time, we have only used for communication of price increases and news.
  • We plan on sending out 1,500 emails per day once the alias feature is implemented.
Jelena is always available. If she doesn't know the answer, she will get it. She is reliable. It's nice to be able to get a live person. Many of the other tools I use have zero support and we end up canceling due to lack of support.
Very easy to use. Love the data insights. It is very commonsense-oriented and user-friendly.
We used this tool previously and it worked OK but did not integrate with Repfabric or provide the robust reporting as Autoklose.

Do you think Autoklose delivers good value for the price?

Yes

Are you happy with Autoklose's feature set?

Yes

Did Autoklose live up to sales and marketing promises?

Yes

Did implementation of Autoklose go as expected?

Yes

Would you buy Autoklose again?

Yes

Autoklose is a highly effective email tool in all scenarios I have needed to use it for. Their user support is amazing. Especially Jelena. She is great! The tool is very easy to use. We chose this tool mainly because of the Repfabric integration. I'd like to see more integration with Repfabric.

Using Autoklose

3 - Marketing (2)
Data management
1 - A live person is very helpful.
  • Communication
  • Sales
  • Getting the actual email opened and read
  • Looking forward to being able to generate the reports via Repfabric from Autoklose campaigns.
  • Most important to communicate on a regular basis.
  • Possibly cold call selling.
Will 100% be renewing all 3 seats.

Evaluating Autoklose and Competitors

Yes - Constant Contact
  • Price
  • Product Features
  • Product Usability
The product features were the most important. Specifically the integration with Repfabric.
Can't really say. I think it went well start to finish.

Autoklose Implementation

Autoklose Training

  • Online training
  • in-person training
  • no training
Jelena is amazing! Very knowledgable. Great instructor.
Jelena is fantastic. She always responds to emails immediately.
No. Training was needed.

Configuring Autoklose

No trouble configuring.
Take your time and read each option.
No - we have not done any customization to the interface
No - we have not done any custom code
None

Autoklose Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. Didn't know there was such a thing.
No.

Using Autoklose

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The insights are nicely displayed.
  • The replies are easy to view.
  • The suggestions for spam words is effective.
  • Switching users. Looking forward to the alias feature.

Autoklose Reliability

It's expensive to have a single seat for each salesperson, so the alias feature will be the perfect addition to this product.
We have really had no issues.
Always loads fast.

Integrating Autoklose

My IT dept didn't have any troubles integrating.
  • Repfabric
I don't really know the depth of integration. It was seamless and handled by Autoklose.
No.
  • API (e.g. SOAP or REST)
Not that I know of. Our IT department handles this.
Can't really say. IT handled.

Relationship with VanillaSoft

They were a delight! Always responding very quickly.
Wonderful. Highly professional. Great support.
We purchased 3 seats.
It helps to know how many emails you want to send out per day and to how many email contacts.

Upgrading Autoklose

Yes - In the process right now. Waiting for the alias feature release.
  • The alias feature will solve all our problems with sending out emails on behalf of our sales team members.
  • Alias feature. I hope this will be less complicated, more efficient, and have additional trackable data.