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Great tool for organizations with general IT footprint
March 21, 2023

Great tool for organizations with general IT footprint

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Automox

I use Automox primarily as an automated patching tool across our three different operating system platforms, primarily as an effect to reduce our attack surface and minimize existing software vulnerabilities. With the agent based implementation of Automox I also periodically use it for limited configuration management purposes and reacting to short suspense Security bulletins requiring larger scale configuration changes.
  • Excellent support for Windows-based systems. Rarely have any issues updating those systems.
  • When issues do arise, the Automox support team has been very responsive and informative of solutions (or where projects are on potential roll out dates).
  • The user interface is intuitive and easy to use.
  • Could use better patching support for non-Windows OS’s. Linux (Ubuntu) patching has been relatively decent, but will sometimes run into issues when users have adjusted libraries for software development. MacOS patching could use significant updates and is hit or miss when the patching cycle runs.
  • Automox agents don’t seem to always update themselves on time, even when user systems connected during patch timelines.
  • Patched user alerts could be less vague. Spend some amount of time every day explaining when a patch will auto-restart or not.
  • Cost savings through tool consolidation. Do not have to buy three different products for three different operating systems.
  • Decreased reporting timelines due to ease of quickly identifying versions for security reporting.
  • No on-premise infrastructure to manage, rescues IT overhead and allows that team to focus on primary IT tasks.
We noticed an immediate ease of trying to locate and source a multitude of patches required across our complex IT infrastructure. For teams managing development effects, engineering tools, and other unique software packages and libraries, Automox was essential for making patching efforts significantly easier. Additionally, we gained a great deal more visibility into our IT infrastructure and the overall software variety running on our systems.
Automox is very user friendly, particularly given its SaaS architecture that is responsive to user feedback and has a very regular update cadence that introduces new functionality often. There have been more than a few times I’ve provided constructive feedback to the Automox team and had them integrate that feedback into a future release.

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Automox appears to be best suited for organizations with only one or two operating systems across their enterprise (so long as one of them isn’t MacOS). Additionally, while we are a smaller organization it appears that Automox should scale well to larger organizations as building out patching groups is very intuitive.