Item: Auvik
Rating: 9
Author: Mike Boteler

Use Cases and Deployment Scope

First stop for any network issue, Auvik creates tickets directly to our PSA so we don't miss a thing. For noisy devices, the alerts are customizable. Using Remote Browser allows us to log into Firewall, Switches, and NAS devices right in our web browser which saves us from having to rely on taking control over a server or workstation onsite.

Pros and Cons

Alerting.
Reporting.
Remote Access.

RMM deployment.

Return on Investment

Less disruptions for our clients.
Less engineer time wasted trying to find simple stuff like IP addresses.

Key Insights

Do you think Auvik delivers good value for the price?

Yes

Are you happy with Auvik's feature set?

Yes

Did Auvik live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Auvik go as expected?

Yes

Would you buy Auvik again?

Yes

Other Software Used

ConnectWise Automate (formerly LabTech), ConnectWise Manage

Likelihood to Recommend

One of our small clients had a WD Cloud device on the network. No servers and only 1 workstation at the office. We were able to find its IP address using Auvik and remotely log in using our RMM to push the Auvik installer. Did not need to disrupt the client at all, this all took place "behind the scenes."

Certified CIO uses Auvik

Overall Satisfaction with Auvik