Item: Auvik
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Auvik is used to document and support multiple networks throughout our business. It's still under construction but becoming more valuable by the day. Will be used to diagnose errors while monitoring traffic at the sites. We use a shared collector and in some instances, we've found more information can be gathered by deploying a collector onsite. Multiple collectors monitor traffic and all nodes on multiple networks to increase performance and improve troubleshooting.

Pros and Cons

Visual documentation of network mapping
Easy to add new sites/networks
Clearly defined network architecture which aids troubleshooting
Customizable alerts which can be tailored to our sites for urgency
Geolocation map which can easily show us where traffic is accessing our networks

Non-standard industrial equipment shows up as generic devices on the network
RDP in remote management would be handy
Additional notes section for networks would be handy

Return on Investment

Less time spent on repetitive network tasks
Smoother, faster troubleshooting allowing us to be more efficient
Visibility into network connections has helped us make better business decisions based on which ISPs we use and align with.
Underlying issues have become prominent highlighting exactly what the issue is and giving us a more effective route to diagnose the issue.

Alternatives Considered

Intermapper, NetBrain and Datto Autotask PSA

I selected Auvik because they are based in Canada. The ease of use for documentation. The ongoing growth of our networks and simplicity to adding other super users and giving visibility into the networks. Dan the sales guy was good at his job and gave us a good insight into the product under the hood. The support that's available to us now that we are an annual customer is great.

Key Insights

Do you think Auvik delivers good value for the price?

Yes

Are you happy with Auvik's feature set?

Yes

Did Auvik live up to sales and marketing promises?

Yes

Did implementation of Auvik go as expected?

Yes

Would you buy Auvik again?

Yes

Other Software Used

Datto Workplace, Datto RMM, Microsoft 365 Business Premium, Cisco Meraki MX

Likelihood to Recommend

Daily monitoring of networks is helped greatly by Auvik. Set up the alerts so that they are tailored to exactly what your business-critical devices report. Alerting to monitor traffic for bottlenecks and find the sources to increase efficiency on the networks. Documentation and training via Auvik are exceptional. The shared collector is not the best for our networks where we have locked down firewall rules. In these instances, I've found it easier to deploy a collector to the site and create rules to allow it access.

Auvik Network Mapping and Documentation

Overall Satisfaction with Auvik