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We like it, especially the traffic analysis capabilities
June 10, 2022

We like it, especially the traffic analysis capabilities

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Auvik

We are a Managed Service Provider and use this to manage networks for several of our larger customers. We use it to create documentation, and provide information on the network. Our external NOC also uses it for management and it is Integrated with our Professional Services Automation tool (autotask). We also use it for traffic analysis.
  • Captures alerts over a LONG period of time (as long as the agent is installed)
  • Excellent ability to drill down on Traffic data
  • Inventory of assets, both network components and and all connected devices
  • Visual Map alerts
  • Ability to export data
  • The reporting is not great and needs improvement. Much data, but not as useable in native format as it could be
  • There have been issues with exporting data into Power BI in multi-site locations
  • Multi-site location functionality and mapping could be better
  • It's allowed to pinpoint specific applications that are consuming bandwidth
  • Provides the ability to capture and analyze network configuration. This makes it much faster and easier for technicians otherwise unfamiliar to quickly look things over
Auvik was better in two key respects: MSP-friendly pricing and also in the ability for less experienced technicians to set it up and use it.

Do you think Auvik delivers good value for the price?

Yes

Are you happy with Auvik's feature set?

Yes

Did Auvik live up to sales and marketing promises?

Yes

Did implementation of Auvik go as expected?

Yes

Would you buy Auvik again?

Yes

It's been great for the discovery of a network. We like that there is a good ability to drill down on traffic data as well. We've used this to understand what apps are consuming bandwidth when there are reports of a "slow network". Note that this feature is only available in the "Performance Agent" upgrade, but we use this frequently.

Auvik Feature Ratings

Network Performance Monitoring
8.3
Automated network device discovery
10
Network monitoring
10
Baseline threshold calculation
8
Alerts
9
Network capacity planning
Not Rated
Packet capture analysis
10
Network mapping
8
Customizable reports
3
Wireless infrastructure monitoring
9
Hardware health monitoring
8

Using Auvik

5 - Our engineering team and our NOC partner
  • Network documentation
  • Traffic analysis
  • Alerting
  • Traffic analysis determined that multiple users in a single office were all joining the same Teams meeting and taking up all of the bandwidth

Evaluating Auvik and Competitors

Yes - Logic monitor. Too costly and too difficult to learn
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
MSP-friendly business model. Ability to add licenses in individual units after committing to an initial floor

Auvik Support

Their support is very responsive and helpful
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Support understands my problem
Support cares about my success
Not kept informed
We were not even aware this was offered, but I don't think we would have needed it
Yes - Not as much "bug" as a limitation as is relates to exporting data for multi-site networks into Power BI. They took great interest in this and provided a work around (which was not practical for me given the large number of locations), but could be for some users with smaller networks.
They assigned an engineer to work with us on a Power BI export issue. They clearly showed interest in improving the product and we did joint sessions where we could go through detailed questions and they could take screen shots.