Avalara Review
May 10, 2019
Avalara Review
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
- CertCapture
Overall Satisfaction with Avalara
The Accounting department uses CertCapture, sales taxes, & returns. Avalara streamlines exemption certificate management, the sales tax rate accuracy, and the filing of the sales tax returns.
- Finds the correct sales tax rates making less reconciliation necessary
- Alerts us when exemption certificates are ready to expire and when we have new customers that we need to request a certification from
- Files our sales taxes for us
- Customer support. It is very difficult to get specific questions answered
- When finally getting a response, we are sent to a too low-level of support. Generally, I have already tried most of the low-level solutions which did not work and have waited to be escalated 3-4 times before I get a person to help me with my question
- Avalara has freed up a lot of my time spent filing several tax returns and has more accurately selected the correct tax rate. Now, I only need to manage it.
- Currently trying to integrate Infor SyteLine
Integration is still in progress.
We use the additional Avalara capabilities and they have helped us a lot.