Avalara Review
May 10, 2019

Avalara Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

The Accounting department uses CertCapture, sales taxes, & returns. Avalara streamlines exemption certificate management, the sales tax rate accuracy, and the filing of the sales tax returns.
  • Finds the correct sales tax rates making less reconciliation necessary
  • Alerts us when exemption certificates are ready to expire and when we have new customers that we need to request a certification from
  • Files our sales taxes for us
  • Customer support. It is very difficult to get specific questions answered
  • When finally getting a response, we are sent to a too low-level of support. Generally, I have already tried most of the low-level solutions which did not work and have waited to be escalated 3-4 times before I get a person to help me with my question
  • Avalara has freed up a lot of my time spent filing several tax returns and has more accurately selected the correct tax rate. Now, I only need to manage it.
They need to make more personalized training available for complex states like Colorado.
  • Currently trying to integrate Infor SyteLine
Integration is still in progress.
Sometimes it is difficult to create custom reports for tax filing (i.e. Longview, WA Business & Occupation taxes).
We use the additional Avalara capabilities and they have helped us a lot.
Avalara is well-suited for companies in multiple states with a large customer base.

Avalara Feature Ratings

Sales and Use Taxes
9
Cross-border Taxes
9
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
9
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
7
Compliance Administration Management
Not Rated
Tax Exemption Processing
9
Tax Document Management
9
Complex Tax Scenario Management
Not Rated