Overall Satisfaction with Avalara
CertCapture was used by the tax department, and our company just pushed it down to the whole organization this year. It helps to store and track our customer's resale certificate in a central place and provide support for tax audit purpose.
- Missing certificates.
- Improper certificate forms were used by the division.
- Incomplete certificates were accepted.
- Misplaced certificates.
- Out of date certificates.
- We were able to track the number of missing customer certificates.
- We were able to identify the acceptable certificate forms.
- This product educated our division's credit manager enough to only accept the proper forms.
- The automated and customized report is needed.
Avalara Feature Ratings
Cross-Border Tax Compliance with Avalara
- collect the resale certificate in right format
- storage the resale certificate in a central place
- using rate is low
- need to duplicate the resale certificate information twice - to our in-house program and CertCatpure
Evaluating Avalara and Competitors
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
this case happened before the bulk deletion function available. I need to delete a bulk of customers, but already attached with certificate. I don't want to spend so much time to delete one at a time. Contact the support and they helped to delete at their end. Saved me a lot of time.