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Time saving tool in sales tax reporting
Updated February 07, 2020

Time saving tool in sales tax reporting

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

It is used by the Accounting department and Ecommerce department. The Accounting department uses AvaTax returns to file sales tax returns. The Ecommerce department uses AvaTax to configure transactions from Magento. However, the Ecommerce department rarely logs in to Avalara. They usually only log in to Magento. The Accounting department will do the reconciliation to make sure transactions are configured to AvaTax and to Magento.
  • Takes away the hassle of filing sales tax returns
  • Provides useful reports
  • Easy to access E-commerce transactions
  • The account manager can be more helpful. Our new account manager still hasn't replied to our email requesting a link to her calendar to schedule a meeting after two follow up emails. She was not at the Crush conference either. We didn't get a chance to talk to her after she became our account manager.
  • The billing department can do better. We just got an invoice in May for overages in January.
  • Filing sales and use tax used to take about 80 hours a month.
  • Now it takes about 8-10 hours a month.
It saved us a lot of time in filing sales tax.
  • We are not using exemption certificate management because we are a retailer, not a wholesaler. We need to get the exemption certificate while the customer is in the store. Thus, doing it in Avalara online is not the most efficient way.
Do not have experiences using other products like Avalara.
It is well suited for a business that needs to be registered in more than 15 states.

Avalara Feature Ratings

Type of tax
9.0
Sales and Use Taxes
9
Tax Reporting & Compliance
8.3
3rd-Party Software Integrations
8
Tax Data Reporting
9
Compliance Administration Management
8

Avalara Implementation

Using Avalara

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Running transactions report, especially after the AvaTax upgrade in 2019. Before there was a 1000 transaction limit for each report. After the upgrade you can run the report for as many transactions as you like.
  • Importing transactions - drag and drop.
  • Checking the return details in admin console. It would be nice if everything can expand and collapse on one page, instead of taking me to another page when I try to see the return details (adjustments ect.)

Integrating Avalara

  • Magento
  • Will upgrade to Magento 2 this year
This is more of an IT question.