Loving Avalara!
November 17, 2020

Loving Avalara!

Alyssa Zarling | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We use Avalara to keep track of customer exemption status and to track all tax and file all our S&U tax filings with every state we are registered in.

Pros

  • Tax Filings
  • Organized information
  • Very helpful staff that answers all questions in a timely manner
  • Educating people new to the tax world

Cons

  • Giving more information on registering to collect tax in more states
  • Making auto withdrawal of funds easier to update
  • Avalara makes it very easy to reconcile the sales tax values to our ERP system.
  • Makes all of our filings go super quick even though we have a tighter timeline to complete the reconciliation.
  • ERP Software
It took a lot of time and testing to get the integration figured out. The Avalara team was very helpful in all parts of the testing to get this up and running.
I find it very easy to navigate around the Avatax portal and using the site is very easy.
  • Avalara Returns
  • CertCapture
Returns are very easy and go super quickly when getting them filed and done. Well worth it. CertCapture makes keeping our customers' exemptions organized and filed all in one place easy.
We have never used another system similar to avalara. We were doing everything manually prior to using Avalara.
In an instance where someone is handling multiple states for filing returns I think Avalara is very helpful. if you only have one or two states you are registered in I do not think Avalara would be necessary. They are very helpful in identifying nexus which is something that I think most people don't know they need to consider when collecting sales tax.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Tax Reporting & Compliance
9.0
3rd-Party Software Integrations
9
Tax Data Reporting
9
Compliance Administration Management
9
Tax Exemption Processing
9
Tax Document Management
9

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 4 years ago
    Alyssa, thank you for taking the time to share your experience using Avalara AvaTax, Returns and CertCapture. We work hard to deliver our customers a reliable and easy-to-use solution, and we’re grateful to have the opportunity to serve you.

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