Avalara makes my job less taxing. I am able to make my field employees jobs less taxing.
Updated April 20, 2022
Avalara makes my job less taxing. I am able to make my field employees jobs less taxing.
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
- CertCapture
Overall Satisfaction with Avalara
We use AvaTax to calculate rates on sales orders. We have issues with addresses bringing back incorrect rates when inside/outside city limits or special jurisdictions. We use Cert Capture to retain imagines of certificates. Our issue with this is the price of the product. Very Expensive.
- It simplified rates on sales orders
- Audit Reports are good.
- Makes filing returns easy - since we do not have to send much data (we import use tax and bad debt)
- Avalara's customer service has gotten worse over the years. Long wait times and the initial support person usually can't resolve this issue We seem to waste a lot of time in this area.
- The new process of entering a support ticket via the website instead of email is not preferred. It makes the whole process take longer to resolve. Also, when support replies to the ticket, the original issue is not included so we have to stop and research what we sent as the issue.
- Our account rep is always trying sell add-on products even when in the middle of an issue.
Do you think Avalara delivers good value for the price?
No
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avalara go as expected?
Yes
Would you buy Avalara again?
Yes
- We recently had an incident in FL where all sales orders over $500 did not calculate tax. This was Avalara's fault. Over 50 of our branches were affected for 2 days. This caused many people on our staff many hours of extra work. We had to have a staff come in over weekend to credit and rebill hundreds of sales orders
- DMSI Agility (ERP)
- Vertex Returns - not good fit
- Avalara Returns
- CertCapture