Overall Satisfaction with Avalara
We use Avalara Consumer Use to manage our use tax obligations. Within the construction world, we do not have a lot of sales tax, but we have large consumer use obligations, and our ERP system was not adept at identifying the issues. We implemented ACU to save us time on researching every invoice that was hitting our system. We were able to reduce the time in half, thanks to the software. We use Avalara business licenses to manage our growing number of license renewals. Along with around 200 licenses for our base business, we have 7 subsidiaries that we are having to manage licenses for. Between business licenses and contractor licenses, this was becoming an overwhelming task for my small department. We had tried a competitor for about a year and they did a horrible job, so when the opportunity came to work with a company that I have been working with for years, I jumped at it. We were fans of TTR before Avalara purchased them. Their vast construction library was what really drew us in and we were working with them after having a really bad experience with another research product. Once Avalara purchased them, though the only thing I can say is that the service and product have gotten better! It is awesome to have a single company managing all of our tax needs.
- Service
- Knowledge
- Integrity
- There is a need for a centralized account manager across all products. We struggle with knowing who to speak to depending on which product we need help with.
Do you think Avalara delivers good value for the price?
Yes
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
Yes
Did implementation of Avalara go as expected?
Yes
Would you buy Avalara again?
Yes
- It has cut our consumer use compliance time in half.
- ATR is a great resource for us to find tax rates for our job sites. The ability to switch between address and coordinates has come in handy quite a few times.
- The ATR research has been amazing! Especially the tax answers functionality. When your construction company frequently takes hunting trips and you have to figure out the taxability of one of those trips, it is amazing the amount of work they were able to use to find us the answer!
- We use PENTA, but that is not an option for integration, so we just use uploads
We do not integrate the system with our software, it is all standalone.
- Avalara Returns
- CertCapture
I used Returns and CertCapture at my previous employer. We do not currently use any of these in my current role.
We used CSC for business licenses in the past and it was rough, we chose Avalara because we felt like they were a better option and that we could trust them.