Avalara has helped but needs improvement.
October 07, 2022

Avalara has helped but needs improvement.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara to assist with Sales and Use Tax reporting in various states for sale of merchandise as well as VDA Services.
  • Collection of data
  • Producing reports
  • Communication with clients
  • Accuracy of returns
  • Tax Notices of Delinquency received after returns have been filed

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

No

Did Avalara live up to sales and marketing promises?

No

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

No

  • All state's return information is helpful.
  • Communication on client roles and responsibilities should be more clearly defined.
  • We receive delinquency notices monthly from one state or another. Frustrating when paying for this service.
  • Shopify
In my experience, it has been a very slow and expensive process.
In my opinion, it is very difficult to learn the reports and where Avalara gets all of the information for each of the State's returns.
  • Avalara Returns
  • Professional Services (nexus studies, registrations, backfiling, etc.)
We have utilized these services because we were ignorant to the Sales and Use Tax laws / return forms for each of the states. We have benefitted from the filing of the returns; however, at a higher price margin than originally thought.
Avalara was suggested as a great tool for our company needs at the time.

Avalara Feature Ratings

Sales and Use Taxes
6
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
6
Tax Data Reporting
5
Compliance Administration Management
3
Tax Exemption Processing
Not Rated
Tax Document Management
4
Complex Tax Scenario Management
2