Overall Satisfaction with Avalara
We are a small, family-run business, so I started off handling a little bit of state sales tax for our online retail company. More recently I handle all of the tax-exempt customers we serve. Avalara is a good place to keep all of these tax-exempt records. They also communicate directly with our website so that those customers can go to our site, sign in, and place their orders without having to worry about being charged sales tax. It is a simple process and the help desk was friendly and knowledgeable when it came time to set that up. They have been just as friendly and knowledgeable any time I have had a question. This is a good program to start with when you do not have a tax professional on staff. The steps are easy to understand and troubleshooting is efficient.
- Communicates directly with your online shopping cart so that tax exempt customers' information is stored and there is no lapse in service.
- Troubleshooting is efficient.
- Helpdesk staff are friendly and knowledgeable-- they understand that they are working with small business owners and not tax professionals.
- If a list of tax-exempt codes is available, I have not found it and the help desk has not shared it. That code is necessary for Avalara and the online shopping cart to communicate that a customer is tax-exempt.
- When I first started using Avalara I could upload documents. Now I need a higher subscription level (as in, pay more money) to do the exact same task I was already doing for years.
- The one or two issues that I had that were not resolved right away were never really resolved. Luckily, we were able to eventually figure it out, but there were one or two cases (out of many, so still a low number) that were closed without a resolution.
Do you think Avalara delivers good value for the price?
Yes
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
Yes
Did implementation of Avalara go as expected?
Yes
Would you buy Avalara again?
Yes
- We are a small company. We do not need a full-time tax professional on staff. Avalara does everything we need for day-to-day compliance and tax exemptions, which saves us time and money compared to hiring a full-time employee or using a tax professional for small tasks.
- Online shopping cart
- Online marketplaces
I was not directly involved in this, but due to complications with other tax software, we turned to Avalara and we are very happy with the result.
- Avalara Returns
We do not use these features, so we do not benefit from these additional capabilities.