Avalara - review from a long-term user
October 26, 2022

Avalara - review from a long-term user

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

We use Avalara for sales tax determination, and we utilize the tax law research functionality. We have multiple ledgers that roll up into one legal entity and Avalara was easy to implement across the various ledgers and product offerings. We enjoy the accuracy of the research tool and ease of use. It's become our go to research tool for sales and uses tax research.
  • Easy implementation
  • Allows the use of GPS coordinates
  • Provides quick solutions to meet tax law requirements - i.e. the CO transportation fee.
  • Communication, communication, communication -room for improvement on getting help with resolutions.
  • Helping customers with TLS issues.
  • The first level of support is not very helpful. We are often referred to our technical account manager for further research. Have the TAM train the first level support staff.
  • We pay to get responses within 24 hours, but a response of "this has been escalated to your TAM" should not count as a solution response.

Do you think Avalara delivers good value for the price?


Are you happy with Avalara's feature set?


Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?


Would you buy Avalara again?


  • Streamlined the report consolidation process.
  • Saved our ledger owners approximately 16 hours per month due to report features.
  • Reduced total number of days required to compile data and file tax returns.
  • Microsoft Dynamics NAV 2013
  • Microsoft Business Central
  • MAS200
The integrations weren't terrible, it's the delay in the response to issues as they arise that caused the most frustrations from all areas of our organization. When we can't move forward with testing without a response from Avalara and we can't get a straight answer from Avalara on the solution, that's when we question if there is a better alternative.
It's very easy to use and the console is easy to get around in.
  • Professional Services (nexus studies, registrations, backfiling, etc.)
We do not utilize these professional services.
Avalara is well suited to help customers of various sizes and can assist with quick implementations. The report output from the console allows for easy tax compliance workpapers and great for pulling historical data for audit purposes.

Avalara Feature Ratings

Sales and Use Taxes
VAT / GST Taxes
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management