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Sales Tax is complicated - Avalara makes it easier
February 02, 2023

Sales Tax is complicated - Avalara makes it easier

Angie Berle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

We sell product all over the world and have nexus in 35 states as of January 1. We have hundreds of customers and constantly deal with sales tax and compliance. My role consists of being the point person for all things sales tax, including consulting our customers on the specific laws and regulations. Additionally, I research the compliance requirements for each state in which we collect tax in so that we have the correct documentation on file to protect our company as well as our customer.
  • Efficiency
  • Accuracy
  • Communication
  • Understanding of help tickets/cases and providing accurate solutions

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?

Yes

  • Definitely saves time and money on tax calculations
  • Salesforce
  • Business Central
  • Kenandy
Fairly difficult for some as specific codes needed to be written to work with the architecture of our company and how the fulfillments are processed.
Avalara is very powerful and convenient to use for large volume sales. My only issues is if I have an problem with some aspect and submit a case, the question isn't carefully read or considered and I simply get a canned response based on a couple of key words or phrases. Additionally, we are not always informed of major changes (i.e. retiring of tax codes) and has been slightly problematic. Otherwise, it's fairly easy to use Avalara provides a great pool of knowledge with their available resources.
  • Avalara Returns
  • CertCapture
Absolutely our company has benefited. We have thousands of sales tax certificates and it would be virtually impossible to manually keep track of all of them and stay compliant. Additionally, we have Avalara prepare and file our returns, saving us many hours and we are never late to file, saving money in fees and interest.
n/a
Avalara is perfect for companies that ship all over the world and often, most specifically multi-address drop shipments. Avalara allows the tax for each location to be calculated efficiently and accurately with very little manual manipulation necessary. This pertains to the scope in which I've used Avalara.

Avalara Feature Ratings

Type of tax
9.0
Sales and Use Taxes
9
Tax Reporting & Compliance
7.4
Geolocation for Tax Assessment
8
3rd-Party Software Integrations
8
Tax Data Reporting
7
Compliance Administration Management
8
Tax Exemption Processing
9
Tax Document Management
7
Complex Tax Scenario Management
5

Using Avalara

5 - Accounting
3 - Sales tax knowledge, customer service faced; accounts receivable personnel
  • Accurate Billing
  • Accurate filing
  • Compliance
  • Research
  • VAT
  • GST
  • Foreign sales and tax
We are established with Avalara and it works for our purposes so it would be less beneficial to switch to a different platform.