Avalara - Improvements needed!
February 02, 2023

Avalara - Improvements needed!

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara for calculating and reporting sales tax. Avalara provides the calculation for sales taxes and files and pays sales taxes.

Pros

  • Calculation of sales taxes on our products and services
  • Filing sales tax returns and payments
  • Integrating with NetSuite

Cons

  • providing integration with states for change in return frequency requirements
  • flexibility in timing and support for errors
  • amending returns and requesting refunds

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

No

Did Avalara live up to sales and marketing promises?

No

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?

No

  • Avalara helps on sales taxes and reduces the cost of compliance
  • Challenge with filing frequency and inflexibility with returns costs us significantly in penalties and fees
  • NetSuite
The NetSuite integration works smoothly. I was not involved with the implementation.
The actual tax calculations are opaque and it would be helpful to be able to query rates without creating an invoice
  • Avalara Returns
  • Professional Services (nexus studies, registrations, backfiling, etc.)
We have used Avalara to file back returns. We have found it challenging to contact resources in order to discuss and resolve issues
We have not used other products, but would be open to exploring.
Avalara did fine on the calculation and remitting of sales taxes and integrated well with NetSuite. However, we've had numerous challenges: 1) States changed filing frequency requirements and we did not receive notification and Avalara did not help with this. We received penalties and interest and it was significant work and effort to file past returns (i.e. state moving us from annual to monthly filing requirements). 2) We found an error on the 11th day that resulted in a significant overpayment of taxes which were not due until the 20th of the month and Avalara was unwilling or unable to help us. It cost us hundreds of thousands of dollars in sales taxes which we have not yet received the refund on. 3) Smended return process is difficult and it is hard to get a hold of people in support.

Avalara Feature Ratings

Sales and Use Taxes
7
VAT / GST Taxes
7
Geolocation for Tax Assessment
7
3rd-Party Software Integrations
9
Tax Data Reporting
7
Compliance Administration Management
7
Tax Exemption Processing
7
Tax Document Management
7

Comments

  • Bobby Sands | TrustRadius Reviewer
    Thank you for sharing your experience with us. We’re sorry to read you’ve experienced challenges, we understand it’s been frustrating, and we’d like to address your concerns. Please contact our team at customercare@avalara.com so we can look into your issue and work towards a solution.

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