1. Home
  2. Secure Email Gateway Software
  3. Avanan Reviews
  4. User Review of Avanan
Avanan best e-mail defense on the market
Updated November 16, 2021

Avanan best e-mail defense on the market

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avanan

Avanan is being used as an advance anti-phish mechanism. It is currently doing inline protection on all mailboxes in the organization. It's anti-phish scanning and learning is top notch. Also it empowers an organization to quickly act if a phishing email makes it through. Its learning component is also very well done so that the same items don't get caught again.
  • Advanced Anti-Phishing
  • Behavioral Learning
  • Quick Response
  • Mobile App Support
  • Anti Phishing
  • Anti Spam
  • Anomaly Detection
  • Improved risk mitigation
  • Improved Phishing Defense and Response
Significantly more effective and easier learning curve

Do you think Avanan delivers good value for the price?

Yes

Are you happy with Avanan's feature set?

Yes

Did Avanan live up to sales and marketing promises?

Yes

Did implementation of Avanan go as expected?

Yes

Would you buy Avanan again?

Yes

Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)
Really any size organization would benefit from implementing Avanan's anti-phish product. Avanan also offers a host of other solutions that are worthy of review and consideration. Avanan support is quick and highly responsive. This was surprising to us even in year 3 where Avanan is becoming more of a household name. Speaks to the quality of the company.

Avanan Feature Ratings

Secure Email Gateway
10.0
Customizability
10
Threat Detection
10
Management Tools
10

Using Avanan

2500 - Mix of users, administrators etc.
4 - Tier II and Tier III level IT support and engineers
  • Anti Phishing
  • Anti Spam
  • Anomaly Detection
  • Mail trace
  • Event correlation with other security products
  • DLP
  • Email Encryption
Continues to do a great job

Evaluating Avanan and Competitors

Yes - Proofpoint. Significantly better product and learning curve
  • Price
  • Product Features
  • Product Usability
Product usability was the key driver. Avanan was significantly better to use than previous products
N/A

Avanan Implementation

Ensure system administration and exchange admin are up to speed on Avanan
  • Implemented in-house
Change management was a big part of the implementation and was well-handled - N/A
  • Ensuring Avanan and Exchange protection did not conflict

Avanan Support

Avanan's support has been top notch since day 1 and hasn't changed. This might be the greatest representation of the quality Avanan brings to the table. Even after they are now a household name they still treat their original customers in high regard with a personal touch. It is clear Avanan is committed to customer retention.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Premium support was not offered the general support feels as good or better than other company's premium support.
Yes - Yes it was
Every time we submit a ticket it is generally an exceptional response

Using Avanan

Avanan's usability both at a user level and an admin level are 10/10. For a user the notification emails are intuitive and easy to follow. For an admin the dashboard is very helpful and the interface gets easier to navigate with every new release. Previous products we had did not do this well.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Mail Explorer
  • Mail Quarantine
  • Mail Release
  • None would like Mobile App