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Avast CloudCare - Once great product, now average. Still, worth considering.
January 24, 2020

Avast CloudCare - Once great product, now average. Still, worth considering.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avast CloudCare

Avast CloudCare, for many years, was our go-to solution for providing virus protection for all my workstations and servers alike. This was when it was AVG. However, AVG was acquired by Avast CloudCare. For the first two years, the product remained good. However, it went downhill after that. Over the past year of use, it did not provide adequate levels of protection, the system resources consumption increased significantly, and it was causing more issues than it was solving. The first years were great, and the product would protect from almost anything. On a positive note, the cloud management platform is excellent, easy to use, and the product is a breeze to deploy.
  • Great central management platform.
  • Policies are straightforward to create and deploy, and you can use groups with individual policies.
  • Below average protection
  • Unreasonably high system resource consumption.
  • Below average protection.
  • On the flip-side it is cheap.
When the product was initially deployed in our organization, it was a stable, dependable, and easy to use Antivirus protection. However, the newer versions, under Avast CloudCare management, had significantly reduced the detection rates, turning it into not as great a product as it once was. This lead me to look into alternatives, and eventually, we decided to replace the product with Sophos Intercept X, with EDR. It is a much more expensive product; however, the features are much better, and the added functionality of, for example, web filtering saves costs elsewhere, so works out only a bit more expensive.
The support at Avast CloudCare is excellent; the guys are professional and know their product very well. They have helped us (in the latter years of us using the product), on multiple occasions, especially when an upgrade goes wrong. Community support is not as high, but that is to be expected, as other products are much more popular and have much better adoption. All in all, although being an average Antivirus solution, the management console is excellent, and the support the company offers is excellent too.

Do you think Avast CloudCare delivers good value for the price?

Not sure

Are you happy with Avast CloudCare's feature set?

Yes

Did Avast CloudCare live up to sales and marketing promises?

No

Did implementation of Avast CloudCare go as expected?

Yes

Would you buy Avast CloudCare again?

No

Avast CloudCare is very competitively priced for a cloud-managed product. Its management console is excellent, easy to use, and easy to manage resources and policies. There is a good overview of all alerts and issues with clients, and it is easy to apply changes to multiple devices at the same time. It is also easy to split assets into groups and manage the group, whether it is just a specific policy or a particular setting or exception is needed.