Go On Avaya
February 16, 2019
Go On Avaya
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We use Avaya across the whole organization. It's mainly used as a VOIP solution but our IM and Video conferences are through Skype for Business.
- Easy management
- Easy configuration
- Stability
- Need to have a good marketing like Cisco
- A lot of training centers as we face a delay until there is availability in the training schedule
- Online awareness of the new products
- Cost savings for calls abroad with the regional office
- Cost savings for calls between the branches
- Time-saving for conference calls through Avaya
- Cisco Business Edition 6000 (BE6000) and Skype for Business (formerly Lync)
Price wise Avaya is more convenient.
Avaya Experience Platform Feature Ratings
Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
1300 - all company departments
- Calls between branches inside the country
- Calls with the regional offices
- Conference calls
- I think the integration with Skype for Business and the numbering map between both of them.
- If we are able to publish the system it will be good for mobile users.