Item: Avaya UCaaS
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Avaya Aura is the first VOIP system we have used in our company. We bought it because it was cheap compared to other solutions, and overall it has worked well for us. We don't really use any advanced features, simply plug and play phones and emails sent to voicemail but it's been good for that.

Pros and Cons

Call quality has always been excellent.
Phones are plug and play after initial set-up is done.

Set-up is quite complex, requires support assistance on most things we need to fix/change.
Phones are very plain looking compared to more modern/expensive devices.

Return on Investment

Cheaper over time compared to the old style phone system due to carrier line costs.
Allowed us to have many more extensions than we had before.

Support Rating

It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Not sure

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Alternatives Considered

CenturyLink Hosted VoIP

We use CenturyLink Hosted VoIP in our executive office and the phones are way more modern looking and have more features, and was easier to implement. Hoping to maybe someday use them in our primary office.

Likelihood to Recommend

For a simple VOIP phone solution, it does do what it needs to do - provides clear phone calls on a functional phone system. If you need a VOIP solution in your small business it should work just fine, but if you want to spend a little more money and can I'd highly suggest it as there are much nicer solutions out there now.

Avaya Aura is a cheap but lacking VOIP solution

Overall Satisfaction with Avaya OneCloud UCaaS