Avaya Aura, the best!
Updated December 10, 2019
Avaya Aura, the best!
Overall Satisfaction with Avaya IX Workforce Engagement (formerly Aura Workforce Optimization)
It is used for In-house Contact Center mainly to establish and analyze trends within our customer databases and profile usage. It enables the business to develop customized campaigns to improve retention, experience, and make it more cost-effective. It is effortless to manage, and the options are easy to understand by anyone in the organization.
- Customer-centric
- Trending
- Centralization
- Look and feel
- Detailed configurations
- Embedding other tools or connecting with other tools
- ROI
- Callback
- FCR
- Cisco Unified Communications Manager (Call Manager) and Aspect Workforce Management
Avaya Aura Workforce Optimization is much more powerful than other solutions; I noticed this once I tested it. I was hesitant at the beginning as I have always used Aspect Workforce Management or Cisco Unified Communications Manager, but when I started implementing Avaya Aura Workforce Optimization, I noticed it was pretty easy and was providing valuable information to improve our key business processes quickly.
Do you think Avaya OneCloud CCaaS delivers good value for the price?
Yes
Are you happy with Avaya OneCloud CCaaS's feature set?
Yes
Did Avaya OneCloud CCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya OneCloud CCaaS go as expected?
Yes
Would you buy Avaya OneCloud CCaaS again?
Yes