Overall Satisfaction with Avaya Cloud Office
I am from a telecommunications background and have worked in a company and projects in my tenure. I can tell you very confidently that Avaya Cloud Office is one of the best applications in the field. It has lots of features and functionality which go above and beyond. Whether it's a small organization or a large one, it will suit you.
Yes - We have been using this application for many years and I can say it is used for online meetings, conferences, collaborating with our employees or customers, video calling, messaging and many others. It's a great messaging tool and we have benefited not just by using it but also when we had outages with it, the response was amazing.
Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.
We have integrated it with third party integrations like Office 365 and yes, it does a fantastic job. In my opinion, the plugin works best with my calendar and I can join my meetings directly without any issues. In reality, the interface for managing users is what I love the most.
My overall experience has been so far awesome and I love the fact that Avaya Cloud Office partners with AI to deliver audio and visual features to enhance the online communication. I feel it makes a tremendous experience for an end user and I just love that.
Do you think Avaya UCaaS delivers good value for the price?
Are you happy with Avaya UCaaS's feature set?
Did Avaya UCaaS live up to sales and marketing promises?
Did implementation of Avaya UCaaS go as expected?
Would you buy Avaya UCaaS again?
I would say it's well suited, and not just in my office, but any multinational company or a even a startup. It lives up to its experience in delivering to the users' expectations. It covers a wide range of communication devices and I think it does a pretty good job in itself. The interface is pleasant.