One Avaya for everything
December 31, 2021

One Avaya for everything

Tomas Calderon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Before Avaya Cloud Office, we used to handle our communications like many others, one application for instant messaging, one for calls, one for email, a calendar, and a to-do. This represented a hustle to be switching within apps, checking one, updating the other and so. Avaya Cloud Office has moved that to a bad memory, I can now do everything from anywhere with my Avaya app.

Pros

  • Task management.
  • Great SMS integration.
  • Calls works great even with slow connections.

Cons

  • Refresh rate needs to be optimized or customizable.
  • Works slow on low end phones.
  • High resolution video may be delayed.
  • Increased productivity.
  • Reduced subscription costs.
  • Reduced computer resource consumption.
Avaya's customer support is simply out of this world, they are effective and very professional to instruct and educate everyone with challenges.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?

Yes

OneDrive, Microsoft Powerpoint, Microsoft 365 (formerly Office 365)
Avaya Cloud Office is well suited for multitasking agents, it allows the management of several business processes at the same time, I can take calls, take notes and create tasks from the same app. For an agent who is only handling calls and a couple of notes, it may be a bit intimidating.

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