Item: Avaya UCaaS
Rating: 9
Author: Arturo Fonseca

Use Cases and Deployment Scope

We are using Avaya Cloud Office as a solution for our communication needs, we handle a lot of call requests from our customers and we have to use Avaya to integrate several communication channels in one single application. This is currently used by a few teams after we moved to work from home, but it was used before by admin staff and client services representatives.

Pros and Cons

Good video quality
Clear audio even with slow internet connection
Fast notifications

Slow refresh rate for some HD video
Learning curve is high
High hardware requirements

Return on Investment

It's allowing us to keep track of our day to day communications
Has allowed us to migrate to work from home
Works great even with slow connections

Support Rating

I have had very positive experiences contacting Avaya Cloud Office customer support, they always go the extra mile to resolve my issues and concerns, I'm very happy with their support.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?

Yes

Other Software Used

Slack, OneDrive, Microsoft Powerpoint

Likelihood to Recommend

Avaya is well suited in work-from-home environments, it has allowed us to keep our calls at a professional level by enabling noise canceling and background removal.

The integration we all need

Overall Satisfaction with Avaya Cloud Office