Extremely disappointed

This e-mail that was sent to Avaya 2 weeks ago describes our experience with Avaya. Our company [decided] to have Avaya provide a phone solution has been one of the worst business decisions I have made in 40 years of being in business. We are extremely disappointed. "I am following up on an e-mail that I sent several months ago indicating that if we cannot resolve our phone issues we will need to find another solution. We are now at that point and am pursuing an alternative. It has been 6 months of trying to get an expectable solution without resolution. We have exhausted everything on our end, new hardware, cable runs, investigated and worked with Rogers, even tried to run several phones off a Bell network, All to no avail. Josiah has spent countless hours, many on hold with Avaya. A ticket to get our auto-attendant working has been open for months, unresolved. Last week I was managing the office alone and had no less than 20 problem calls, mostly dropped calls, sometimes 3 in a row, other calls with bad echoes, most outgoing calls have a “bubbly” noise for several seconds before connecting. Our techs are very frustrated and just use their cell phones. It has been extremely frustrating for our customers having to repeatedly call to get through. Not to mention the frustration our office staff has needed to deal with."

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Quality of voice calls is generally poor