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Avaya Cloud System - Best cloud based system
June 13, 2022

Avaya Cloud System - Best cloud based system

Jatin Haria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya UCaaS

We have a telesales/catalog business in the UK so a stable telephone is very important. During Covid, we needed a new cloud-based system that allowed our team to work remotely.
  • We use handsets on the office, App on the desktop and App on mobile phones
  • Call Recording
  • Easy Administration
  • Sometimes the mobile network coverage affects the call quality
  • Can improve the App on the phone to show which other users are on call
  • Its Cheaper than the traditional system we had

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

So far we have no issues with the system we have purchased. The support provided by La Cappa communications and the whole Avaya team has been brilliant.

Using Avaya UCaaS

10 - Sales and Marketing
1 - One manager supports the Avaya Cloud System
  • Ability to make / receive calls on various devices
  • Call Recording
  • Good Support
  • Remote Working
  • Integration with our website and back end system
We are happy with the system

Evaluating Avaya UCaaS and Competitors

Yes - Avaya Digital system which was running on BT ISDN. BT are discontinuing the ISDN system.
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Product performance and after sales support was the main criteria
We would not

Avaya UCaaS Implementation

Seemless implementation with La Cappa
  • Third-party professional services
La Cappa commuications
Yes - We had 6 weeks trial phase prior to transition from the old system
Change management was a minor issue with the implementation - All staff embraced the new system.
  • Technical issues regarding Firewall and port opening

Avaya UCaaS Support

We contact Avaya and they introduced La Capa communication who
managed the whole process from sales to installation. They were brilliant, and the transition to the new system was seamless. Post-sales support has been excellent.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Our package provides us with support we need
Yes - Yes
Dave Burrows from La Capa communications is always available to help if we have any issues.

Using Avaya UCaaS

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Convenient
Feel confident using
Familiar
None
  • Conference calls
  • Mobile & Desktop App
  • Start / Stop Call recording
  • View who is on call from Mobile App
Yes - I would say 90% - need some impovements