Independently owned business needs.
June 29, 2022
Independently owned business needs.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Cloud Office
When I came into this position they were using an old Shoretel system that was on its last legs. We tested various VoIP systems and decided that Avaya was best to suit our needs. Our sales really enjoy the freedom of the mobile app and it has built in fax which is a huge time saver.
- Convenience with plug and play.
- Faxing and mobile app.
- Easy admin panel.
- Technical support is terrible.
- Implementation.
- Follow up support.
- Standing by their promises.
- Implementation and support needs work.
- Responses from support is terrible.
- They do not tell you that it is on the end user to buy accessories.
It suits our business needs but we do not utilize the conferencing.
Do you think Avaya UCaaS delivers good value for the price?
Yes
Are you happy with Avaya UCaaS's feature set?
Yes
Did Avaya UCaaS live up to sales and marketing promises?
No
Did implementation of Avaya UCaaS go as expected?
No
Would you buy Avaya UCaaS again?
Yes
Evaluating Avaya Cloud Office and Competitors
Yes - We replaced an outdated Shoretel system.
- Price
- Product Features
- Product Usability
We did some research and found that it was a better deal than most VoIP services.
I would like to have a better plan of action for implementation and a more knowledgeable team.
Using Avaya Cloud Office
100 - Sales, service, and administration.
1 - Just myself.
- Sales
- Service
- Deals
- Sales can really utilize the facetime style feature for customers who are out of state.
Avaya Cloud Office Implementation
- Implemented in-house
Change management was a major issue with the implementation
- Getting the porting team to help when we were at our slow point.
- Getting any assistance on issues regarding network.
Avaya Cloud Office Support
| Pros | Cons |
|---|---|
No escalation required | Slow Resolution Poor followup Not kept informed Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
It wasn't offered that I was aware of but as much as we are paying we should expect top tier support.
Yes - No it wasn't.
Not really.
Using Avaya Cloud Office
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | Requires technical support Lots to learn |
- Transferring calls.
- Setting up call groups.
- Mobile app.
- Changing over users' voicemail.
- Too many apps on the store that look similar and can be downloaded on accident.
- No way to lock down users to prevent them messing with settings on their individual phones.
Yes - Yes and it has been a lifesaver for our sales team.